Postmates In Hot Water After Lame Response To Threatening Courier

Postmates is currently in the middle of a PR nightmare that they set themselves up for.

KTLA reports that one of the company’s delivery couriers left a menacing four-page letter on customer Lauren Ledford’s doorstep after she failed to give him a $4 tip on a $20 delivery. In the letter, the unnamed driver threatened to rob Ledford if she didn’t tip again and went off on a vulgar rant about Jews, women, and his need for drugs. The letter and driver are now being investigated by the Redondo Beach Police, and the offender may be charged with a felony as a result of his actions.

PLEASE READ and BE AWARE Yesterday, I came home to a 4 page letter left on my door from a @postmates delivery man. These are the last two pages, and the scariest. I know he is employed by this company because the only pizza delivery I’ve had to my home in the last 2 months is from @postmates and in the first two pages (not pictured here) the man let’s me know he was at my home last week delivering pizza. I nailed down who the driver is and have reported it to the police as well as @postmates , which has not called me or addressed this at all. I am putting this out there only because I want everyone to be aware of the fact that apparently this company doesn’t respect a privacy policy and employees people who are openly on drugs, returning to costumers homes a week later threatening to rob them over a $4 tip, which I thought was included in the outrageous delivery charges that this company tacks on to orders. I am now terrified that this man could show up any day as he let me know, “who knows what a disgruntled delivery driver who can’t afford to eat that day is capable of.” Note: this is a photo copy of the hand written note, as the police took the original as evidence. #postmates #nbc #nbcnews #nbc4la #ktla #ktla5news #news #story #la #losangeles

A post shared by laυren. o l ι v ι a. ledғord. (@laurenolivialedford) on Jul 28, 2017 at 5:45pm PDT

Ledford immediately notified Postmates of the incident, but did not receive a response until she posted the letter to her Instagram and Facebook pages, after which KTLA ran their story about the incident. Interestingly, Postmates did respond to KTLA, saying that they had since removed the disgruntled driver from the platform and that they did not tolerate harassment. Ledford, however, claims that Postmates still hasn’t contacted her yet to either apologize or refer her to legal sources that could help resolve the matter. She has contacted them in attempts to learn the driver’s last name to obtain a proper restraining order, however, but has been denied.

ATTENTION! The only way to delete your Postmates account is to directly contact them! I’m trying to get everyone I know to submit a request to delete your accounts due to safety reasons!! Thank you to everyone!!! As an update: they have suspended the driver, however refuse to give me his last name in order for me to get a restraining order. It’s really scary knowing that they have suddenly cut this man’s income off and will not help to ensure my protection from this psycho. @postmates need to be FORCED to change policy and assume responsibility for their couriers. They say they are not a delivery service… so what are they? Parents use this service with babysitters and without proper vetting of drivers this is a playground for psychopaths. I want EVERYONE I know to be aware and help me hold this company liable.

A post shared by laυren. o l ι v ι a. ledғord. (@laurenolivialedford) on Jul 30, 2017 at 10:09pm PDT

“It’s really scary knowing that they have suddenly cut this man’s income off and will not help to ensure my protection from this psycho,” Ledford wrote in an Instagram post about Postmates’ inability to cooperate. Postmates has confirmed to Business Insider that drivers do go through background checks, but also have a statement denying any responsibility for the actions of their “independent contractors” that Ledford has shared, claiming that they are not a “delivery service.”

In hopes that Postmates will change their policy and take some responsibility, Ledford has also begun to call for a boycott of the company, asking her followers and friends to contact the company directly to delete their accounts for “safety reasons.”