11 Fast Food Employees Recall their Worst Experiences Over the Drive-Thru Intercom
Working the drive-thru can be a soul-sucking experience. Especially on day where you’ll get nothing but rude, demanding customers. A few brave souls on reddit were more than happy to share some of their more unforgettable experiences working the drive-thru window.
These are some of the worst things they’ve heard through the intercom. Some are hilarious, some are down-right depressing. Mind you, take them all with a grain of salt.
Huzzah!
I used to work at KFC and did drivethru. Once a guy came through and ordered two sandwiches. I got his order and gave it to him. He drove off and I was like “huzzah!” Suddenly he pulled up at the window again and flipped. Shit. “Why the fuck didn’t you put napkins in the bag? You worthless piece of shit. You suck at your job. That’s why you get paid like shit you fucking bitch!” I flipped the fuck out at him. I screamed “shut up you fucking cunt! You are the reason people hate life!” Along with a few more choice expletives. I then took a whole stack of napkins and threw them at him and then stormed out.
Just kidding I quietly gave him some napkins and went and held a pity party for myself in the back.
M*therf*cking B*stard F*cknuggets
I worked the drive-thru at Kenny Roger’s Roasters for two months in 1997. First job, never worked in fast food again.
I once heard a guy call his kids “motherfucking bastard fucknuggets.” Fucknugget has been my insult of choice now for almost two decades.
Another time a very angry lady told me she didn’t want “any of that dry ass fucking day-old chicken.”
Once this dude was so fucked up that he tried to order a Big Mac meal. I told him like 20 times that we didn’t serve Big Macs because this was Kenny Roger’s Roasters. If I recall correctly we didn’t even serve red meat except for roast beef. Finally he screamed “FUCK YOU BITCH” and roared off.
I think everyone should have to work in fast food or customer service at some point to learn how to not be a dick to people with crappy menial jobs and little to no autonomy.
EXTRAAA
At the time we were told that a random customer may be someone from corporate doing a test run so we were being EXTRA careful and following each rule to the letter. One such rule was 2 ketchup packet per large fry and 1 more for each time they utter “extra.”
This twat sprocket of a lady came through and asked for, “extra, extra ketchup” which, of course is only 4 packets. I gave her the bag and she said, “I want EXTRA ketchup.” 1 packet “EXTRA you moron” 1 more packet “Don’t be such an asshole give me a bunch of fucking ketchup you fucking idiot!” At this point I had had enough and dumped the entire, recently filled, supply of ketchup packets (easily 60+) into her bag, which caused it to look like a fully loaded condom, crushing her fries in the process.
Speakerphone
I was [called] a moron a few times. I guess people don’t know that when you say “hold on” that the mic is still on. Also I don’t think people know that the mic doesn’t just come through my headset. It also plays over a speaker in the kitchen.
In-N-Out
So a girl and her boyfriend come through the drive-thru, get their food, and take off. Next car pulls up, and it’s a guy just bawling his eyes out.
Turns out the girl in the car ahead of him was his girlfriend and she was cheating on him with the guy.
#Parenting
In the past month, we’ve had two vehicles with drivers openly drinking. One car was a woman with a baby.
Both times we asked them to park because we had to prepare their order fresh, then called the police. I can’t describe the satisfaction of handing their food to the officer driving them away.
Move, B*tch, Get Out The Way
I had many a grade-A a**hole come through the drive-thru I worked at.
Quite often, I would hear them before they knew I was listening. One such time it was a woman in her late 30’s with her children and mum.
The woman was shouting at her mum going “WELL WHAT THE F**K DO YOU WANT THEN MUM!?”
The older lady feebly replied that she didn’t know, to which the daughter went mental. Shouting and swearing until the mum cried.
I also had a woman literally SCREAM at me saying how despicable I was because we’d run out of milkshakes (I actually had to get the manager involved to help me). This woman was so abusive despite my many attempts to apologize and cater to her.
Oh, oh, and one time this guy tried to claim his “complementary meal” again (you get a free meal for a valid complaint, but we kept a record of when you claim it so you can’t abuse the system). When we told him that he couldn’t have another one, he went ballistic and PARKED in the drive-thru exit with his window up.
He trapped in all the other cars (who couldn’t leave) and this was at peak time too. We had to call the police in the end…
One Of Everything. Just Kidding.
“Hi! I want one of every value meal, with coke, and two oreo McFlurries.”
“You want 1 number 1-12?”
“Yes, what’s my total?”
At this point, I have to put everything into the register so that it can show up on the stupid monitor thing that they can see. And then put in two McFlurries.
“Thanks! Just the McFlurries instead. Cancel everything else”
My manager had to come to put her code in because of how much stuff I’m taking off.
“WTF is taking so long to give me two fucking Oreo McFlurries? You incompetent assholes! I should get it for free!”
